Privacy Policy

Kiki Tulum S.R.L de C.V., (Hereinafter “the hotel”) located at Aldea Zamá – Calle Nak Be between Av. Yaxchilan and Calle Ixchel CP 77780 Tulum – Quintana Roo – México, in accordance with the Federal Law on the Possession and Protection of Personal Data, inform you “the guest”, of Regulations and Guidelines (hereinafter “the law”), regarding the collection of the personal data.

Personal data are collected by the hotel such as: name, age, sex, nationality, home address, phone, email, billing, debit card number and / or credit and / or promotional, and any and all personal information collected by the hotel from the guest will be used for the following purposes:

  • Reservations by any means of communication.
  • Hotel registration.
  • Provision of hosting services.
  • Services.
  • Provision of Facilities Services.
  • All event services
  • Tourist and commercial services in general.
  • Provision of diving, yoga, golf, spa, among others.
  • Transportation to and from the hotel and / or third party providers
  • Charges to credit cards and / or debit card to procure and services or activities listen here in.
  • Testimonials guest satisfaction surveys as they relate to quality of service.
  • Sending of promotional and marketing material.
  • Overall services provided by the hotel.

The hotel informs the guest that data collected may be transferred to other parties that have entered into agreements and/ or contracts with the hotel for the hotel operation and services provided by the hotel to the guest.

I agree that the data provided can of transferred to third parties in accordance with the terms listed in this agreement.

The hotel does not collect personal information considered sensitive by current binding legislation. As provided by law the guest has the right as the holder of personal data to access, rectify or cancel the use of personal data (ARCO rights) and oppose the use thereof and/ or revoke consent for use of personal data.

To revoke or suspend us of this data, request must be sent in writing to: Kiki Tulum S.R.L de C.V., to the address Aldea Zamá – Calle Nak Be between Av. Yaxchilan and Calle Ixchel CP 77780 Tulum – Quintana Roo – México, email:, or the guest can choose to appear in person or through legal counsel to the above address Monday through Friday 9 am – 17 hours and deliver a personal letter with signature, to the attention of the manager. In either case request must be submitted with the following information and required documentation:

  1. Guest name, address, telephone and / or email and / or any other means of contact to communicate the answer to the ARCO request;
  2. A copy of the official document providing your identity, i.e., photo ID, Passport, professional license, or if applicable, the document certifying legal counsel.
  3. A clear and accurate personal data and descriptions that serve as example to exercise any of the ARCO Rights; 
  1. Any document or information which facilitates the location of your personal data, and;
  2. If the guest requests the correction of personal data, the guest must also indicate the modifications to be made and provide documentation to supporting request.

You may revoke your consent for the processing of personal data by following the procedure described above. The data processor has a period of twenty (20) calendar days to respond to the guest’s request and inform of the outcome and/ or status of the guest request.

We also inform the guest that the website use cookies, web beacons and other technologies use to monitor Internet user behavior in order to provide better service and experiences when using the website and offer new products and services based on the guest preferences.

The personal data collected from these tracking technologies are: time spent navigation, sections visited, and Internet pages accessed in addition to the hotels.

If you require more information about this or any information collected by the website,, contact us through email or telephone number (984) 745 0130 Monday to Friday from 9am – 5pm.

The hotel reserves the right to make changes to this privacy notice with respect to applicable laws and changes in regulations or new requirements to provide our services and maintain market practices.